Frequently Asked questions
Activfreeze serves customers from all over the world and all our listed products come with FREE shipping!
The average arrival time is as follows:
Japan, Korea, Hong Kong, Singapore and Taiwan: 3 to 5 Business Days
US & Canada, Australia, New Zealand, The Netherlands, and Germany: 7 to 12 Business Days
Other Western European Countries: 8 to 15 Business Days
Other countries: 14 to 20 Business Days
Delays might occur during festive seasons or due to customs check. If your products do not arrive within the specified period as shown above, please feel free to contact us at [email protected]
Products are normally processed within 24-48 hours. If you do want to cancel the order, please reach out to us as soon as possible [email protected]
Once products are processed and dispatched, refunds will need to go through our return process.
Based on our experience, most of the custom fee can be avoided. If there is any special case where custom fees & duty are needed, we will work with our shipping agent to minimize the necessary fees.
Yes, we offer 1-year warranty. Simply send us photos or videos showing the faulty parts, we will provide assistance from there. Replacement parts will be sent to fix the problem.
We hope every customer will be satisfied with what they receive. If there is any reason you are not satisfied, we are here to listen and do the returns.
- Returns are accepted within the first 7 days from the date of products delivered.
- Please reach out to our Customer Experience Team via email at [email protected].
- Our team will provide you with details of address for returns.
(We are sorry we will not cover the shipping cost for return and we suggest you use delivery service with tracking functions to avoid any lost packages.)
- Once we receive the returns in our designated address, it will take 3 business day to process a refund.
- Once we issue the refund, it can take 5-7 business days for it to reflect in your bank statement.
To avoid confusions, exchange is currently not accepted. However, you can always initiate a return and raise a new order at the same time.
If you have any questions or concerns, please do not hesitate to contact us at [email protected]. We’re more than happy to help!
It takes up to 3 days for the tracking to reflect in the system. Tracking status will be updated when parcels are transferred from on hub to another so status might remain the same for a few days. However, it is on the way. Don’t worry.
Massage gun is the latest and popular application of percussion therapy.
- Promotes Deep Tissue Massage
High frequency pulses penetrates to deep muscle tissue.
- Speed up Recovery
Massage gun enhances blood flow and hence brings more nutrients to the target muscle group which aids recovery.
- Reduce Muscle Pain
Our brain reacts stronger to high frequency massage which desensitizes the surrounding area of a sore muscle groups until deep tissues are penetrated
No, from the outer case to the inner engine, every bit of our massage gun is customized for application of percussion therapy.
Please understand that noise level goes up with the increasing intensities and frequencies.
If you think you are sensitive to noise level, we will recommend our Super Quiet Deep Tissue Massage Device.
If you would like to go for value for money and do not mind a bit of noise, we will recommend our Deep Tissue Muscle Massage Device.