Frequently Asked questions

What is your shipping policy?

Activfreeze serves customers from all over the world and all our listed products come with FREE shipping!

The average arrival time is as follows:

Japan, Korea, Hong Kong, Singapore and Taiwan: 3 to 5 Business Days

US & Canada, Australia, New Zealand, The Netherlands, and Germany: 7 to 12 Business Days

Other Western European Countries: 8 to 15 Business Days

Other countries: 14 to 20 Business Days

Delays might occur during festive seasons or due to customs check. If your products do not arrive within the specified period as shown above, please feel free to contact us at [email protected]

Is there a cancellation policy?

Products are normally processed within 24-48 hours. If you do want to cancel the order, please reach out to us as soon as possible [email protected]

Once products are processed and dispatched, refunds will need to go through our return process.

Do I need to pay any additional custom fee?

Based on our experience, most of the custom fee can be avoided. If there is any special case where custom fees & duty are needed, we will work with our shipping agent to minimize the necessary fees.

Is there a warranty period?

Yes, we offer 1-year warranty. Simply send us photos or videos showing the faulty parts, we will provide assistance from there. Replacement parts will be sent to fix the problem.

What is your return policy?

We hope every customer will be satisfied with what they receive. If there is any reason you are not satisfied, we are here to listen and do the returns.

  1. Returns are accepted within the first 7 days from the date of products delivered.
  2. Please reach out to our Customer Experience Team via email at [email protected].
  3. Our team will provide you with details of address for returns. 

(We are sorry we will not cover the shipping cost for return and we suggest you use delivery service with tracking functions to avoid any lost packages.)

  1. Once we receive the returns in our designated address, it will take 3 business day to process a refund.
  2. Once we issue the refund, it can take 5-7 business days for it to reflect in your bank statement. 

To avoid confusions, exchange is currently not accepted. However, you can always initiate a return and raise a new order at the same time.

If you have any questions or concerns, please do not hesitate to contact us at [email protected]. We’re more than happy to help!

Do you provide tracking number?

Yes, email will be sent including the tracking number. We recommend checking the tracking number at or

The tracking link is not working?

It takes up to 3 days for the tracking to reflect in the system. Tracking status will be updated when parcels are transferred from on hub to another so status might remain the same for a few days. However, it is on the way. Don’t worry.

Why does one need massage gun?

Massage gun is the latest and popular application of percussion therapy.

  1. Promotes Deep Tissue Massage
    High frequency pulses penetrates to deep muscle tissue.
  2. Speed up Recovery

Massage gun enhances blood flow and hence brings more nutrients to the target muscle group which aids recovery.

  1. Reduce Muscle Pain
    Our brain reacts stronger to high frequency massage which desensitizes the surrounding area of a sore muscle groups until deep tissues are penetrated
Is your massage gun made from drill?

No, from the outer case to the inner engine, every bit of our massage gun is customized for application of percussion therapy.

Is your massage gun quiet to use?

Please understand that noise level goes up with the increasing intensities and frequencies.

If you think you are sensitive to noise level, we will recommend our Super Quiet Deep Tissue Massage Device.

If you would like to go for value for money and do not mind a bit of noise, we will recommend our Deep Tissue Muscle Massage Device.

How long can your massage gun operate after full charge?

Deep Tissue Muscle Massage Device can run for 30 mins after 45 mins full charge and two batteries are included to use interchangeably while Super Quiet Deep Tissue Massage Device can run for 2 hours after 1.5 hours full charge.